RalcoRZ Performance offers this website, including all information, tools and services available from this site to you, the user / purchaser, conditional upon your acceptance of all terms, conditions, policies and notices stated here. In using this website, you are deemed to have read and agreed to the following terms and conditions. These terms and conditions may be modified from time to time and your continued use of this website and any subsequent purchases shall signify your agreement to any changes.
All orders are subject to acceptance and availability, and items held in your shopping basket are not reserved and may be purchased by other customers. RalcoRZ Performance cannot guarantee and accepts no liability regarding the availability of stock or the time frame involved in delivering goods. A confirmation of your order will be sent to your email address. Please contact us immediately should you wish to make any changes to your order or if your order is required by a specific time.
RalcoRZ Performance will deliver to most USA and international addresses. You will receive an email confirming the dispatch of your order. It is the purchaser’s responsibility to provide, in writing, accurate address and delivery instructions. If the nominated courier is unable to complete the delivery due to incorrect delivery information being supplied a re-delivery fee may apply. This additional cost will be charged to the purchaser.
RalcoRZ Performance only use couriers with Proof of Delivery (PoD) technology. In the event the nominated courier is unable to deliver due to no one being available to sign and physically receive the parcel a re-delivery fee may apply; this additional cost will be charged to the purchaser. All risk will pass to the purchaser if arrangements have been made to circumvent the PoD process. Enquiries regarding delivery of goods must be directed to the carrier nominated at the time of ordering the goods.
To aid tracking parcels, RalcoRZ Performance will supply you with the consignment tracking number in your confirmation of dispatch email. Claims made for damage in transit or lost parcels can only be processed if the insurance option has been selected at the time of purchase of the goods.
Domestic Shipping – Estimated delivery time is 2 – 10 business days from date of dispatch.
International Shipping – Estimated delivery time is 10 – 30 business days from date of dispatch.
RalcoRZ Performance cannot accept responsibility for delays in delivery due to unforeseen circumstances, including but not limited to natural disaster, transport breakdown or strike.